This page is designed to help merchants keep track of subscription-based products and services. It provides a list of all active, inactive, expired, or canceled subscriptions and allows merchants to perform various actions related to managing those subscriptions.

Subscription Types

There are two main types of subscriptions that can be managed on this page:

  • Trial Subscriptions: These subscriptions are typically free for a limited period and allow customers to try a product or service before committing to a paid subscription.
  • Regular Subscriptions: These are paid subscriptions with a recurring billing cycle, typically offering continued access to a service or product for a specific duration.

Subscription Details

Each subscription has the following key details:

  • Subscription ID: A unique identifier for the subscription.
  • Customer Name: The name of the customer associated with the subscription.
  • Item Name: The name of the product or service the customer is subscribed to.
  • Status: The current status of the subscription. Possible statuses include:
    • Active: The subscription is ongoing, and the customer is being billed regularly.
    • Expired: The subscription period has ended, and no further charges will be made unless renewed.
    • Cancelled: The customer or the merchant has canceled the subscription, and no future charges will occur.
  • Start Date: The date when the subscription started.
  • End Date: The date when the subscription is set to end or renew.
  • Renewal Date: The next date the subscription will automatically renew (if applicable).
  • Period / Frequency: The interval at which payments are made (e.g., monthly, yearly).

Managing Subscriptions

Merchants can manage subscriptions directly from the Subscriptions Page. The available actions include:

  • Auto-Renew Option: Choose whether to enable or disable auto-renew for the subscription when it expires.
  • Renew: If a subscription has expired, merchants can manually renew it, enabling the customer to continue receiving the service or product.
  • Cancel: Subscriptions can be canceled by canceling the original purchase order item or the last order item to set it as expired.

Subscription Notifications

Merchants and customers can receive notifications regarding subscription changes, renewals, expirations, and cancellations. These notifications help keep both parties informed about the status of the subscription:

  • Renewal Reminder: Sent to the customer and merchant before the renewal date, reminding them that the subscription is about to renew.
  • Expiration Notification: Sent when a subscription is about to expire, giving the customer a chance to renew.
  • Cancellation Confirmation: Sent after a subscription is canceled, confirming the action and providing any relevant next steps.